Shipping Policy

Shipping Policy for Customized-NeonSigns.com

Effective Date: [June 19, 2023] 

Thank you for choosing Customized-NeonSigns.com for your customized neon sign purchase. This Shipping Policy outlines important information regarding the shipping and delivery of your orders placed through our website, Customized-NeonSigns.com (referred to as the "Website" or "Site"). By placing an order, you agree to the terms and conditions set forth in this Shipping Policy.

1. Order Processing Time

1.1 Production Time: Each neon sign is carefully handcrafted and customized according to your specifications. The production time may vary depending on the complexity of your design and current order volume. Typically, it takes approximately 5-10 days to process and manufacture your custom neon sign.

1.2 Order Confirmation: Once your order is confirmed, you will receive an order confirmation email with details of your purchase and an estimated production timeline. Please review the order confirmation carefully and contact us promptly if any changes or modifications are needed.

2. Shipping Methods and Delivery

2.1 Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and secure delivery of your custom neon signs. The shipping carrier used for your order will depend on factors such as the destination, size, and weight of the package.

2.2 Shipping Destinations: We currently offer shipping services to select destinations. Please refer to our website to verify if we ship to your location.

2.3 Shipping Time: After the production of your custom neon sign is completed, it will be shipped to the address provided during the checkout process. The estimated shipping time will depend on your location and the shipping method selected. Please note that the estimated shipping time does not include the production time.

Country/Area	Estimated Shipping Time
United States	20-30 business days
Canada	25-35 business days
United Kingdom	25-35 business days
Australia	25-35 business days
European Union Countries	25-35 business days
Asia-Pacific Countries	20-30 business days
Latin America	25- 35 business days
Middle East	30-40 business days
Africa	30-40 business days

 

2.4 Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package during transit.

2.5 Delivery Attempts: The shipping carrier will attempt delivery to the address provided. If no one is available to receive the package, a delivery notification may be left, and additional attempts may be made. Please ensure that the provided shipping address is accurate and that someone is available to receive the package. 

2.6 Customs and Import Duties: For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please contact your local customs office for more information regarding applicable duties and taxes.

3. Shipping Fees

3.1 Shipping Costs: The shipping cost for your order will be calculated based on factors such as the destination, weight, and dimensions of the package. The shipping cost will be displayed during the checkout process before you confirm your order.

4. Order Tracking and Support

4.1 Order Status: You can track the status of your order by using the provided tracking number or by logging into your account on our website. If you have any questions or concerns regarding your order's status, please contact our customer support team.

4.2 Support and Assistance: Our customer support team is available to assist you with any shipping-related inquiries or issues you may have. Please reach out to us using the contact details provided at the end of this policy.

5. Shipping Limitations

5.1 Force Majeure: While we strive to deliver your orders within the estimated timeframe, there may be circumstances beyond our control that could result in shipping delays. These circumstances include, but are not limited to, natural disasters, severe weather conditions, transportation disruptions, or other unforeseen events. We will make reasonable efforts to keep you informed of any significant delays and work towards a prompt resolution.

6. Contact Us

If you have any questions, concerns, or need further assistance regarding our shipping policy or the delivery of your order, please contact us:

Email: 44813675@qq.com

Phone:0086-18925088796

We will be happy to assist you and provide the necessary support to ensure a smooth shopping experience with Customized-NeonSigns.com.

 

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the current policy.