Privacy Policy

Privacy Policy for Customized-NeonSigns.com 

Effective Date: June 19, 2023

At Customized-NeonSigns.com, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, Customized-NeonSigns.com (referred to as the "Website" or "Site"), and the choices you have associated with that information. By accessing or using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you visit our Site or interact with our services. This information may include your name, email address, shipping address, payment information, and other relevant details necessary to process your orders or inquiries.

1.2 Automatically Collected Information: When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type, referring/exit pages, and operating system. We may also collect information about your usage patterns on our Site, such as the pages you visit, the links you click, and the duration of your visits.

2. Use of Information

2.1 Personal Information: We may use the personal information we collect to:

- Process and fulfill your orders for customized neon signs.

- Respond to your inquiries, requests, or customer support needs.

- Communicate with you about your orders, promotions, or important updates.

- Customize your user experience and improve the content and functionality of our Site.

- Conduct market research, analyze trends, and gather statistical information.

- Prevent fraudulent activities, enforce our policies, and comply with legal obligations.

2.2 Automatically Collected Information: We may use automatically collected information to:

- Improve the performance and functionality of our Site.

- Analyze user behavior and trends to enhance user experience.

- Diagnose and fix technical issues.

- Gather statistical information for marketing and advertising purposes. 

3. Disclosure of Information

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers to facilitate order fulfillment, process payments, or perform other services on our behalf. These providers are obligated to protect your information and only use it for the purposes we specify. 

3.2 Legal Compliance and Protection: We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:

- Comply with legal obligations or respond to legal requests.

- Protect our rights, property, or safety, or the rights, property, or safety of others.

- Prevent or investigate possible wrongdoing or enforce our policies.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on our Site if such a transfer occurs and any changes to the privacy practices resulting from the transaction.

4. Security 

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

5.1 Opt-Out: You may choose to opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails. However, please note that we may still send you transactional or service-related communications.

5.2 Access and Correction: You have the right to access and update your personal information held by us. If you need assistance or wish to exercise this right, please contact us using the contact details provided at the end of this Privacy