Refund Policy

Thank you for choosing our products. We hope you are satisfied with your purchase. Below is our return policy for your reference. I. Return Eligibility: Eligible for Return: If there are quality issues or the item does not match the description, you can apply for a return within 7 days of receiving the product. Not Eligible for Return: Customized products, personal hygiene items (such as underwear, swimwear, etc.), and software or audio-visual products that have been unsealed are not eligible for return according to relevant laws and regulations. II. Return Process: Submit a Return Request: Please contact our customer service team within 7 days after receiving the product, providing the order number and reason for the return. Return Shipment: After confirmation from customer service, you will need to ship the product back to the specified address and retain the logistics documentation. Product Inspection: Upon receiving the returned goods, we will inspect them to ensure they are in good condition and not damaged. III. Refund Timing: Refund Review: After the returned product passes inspection, we will complete the refund review within 3 working days. Refund Processing: Once approved, the refund amount will be returned to your original payment account within 5-7 working days. IV. Important Notes: Please ensure that the product, its packaging, accessories, manuals, and other items are intact when returning. The return shipping cost is borne by the buyer unless the product has a quality issue. The refund amount will be calculated based on the actual payment amount and the condition of the returned product. V. Special Circumstances: For returns during holiday periods, the refund process may take longer. If a longer refund processing time is required due to special reasons, please wait patiently or contact customer service for consultation. We are committed to providing excellent customer service. If you have any questions about our return policy or need assistance, please feel free to contact our customer service team.