Refund Policy

Refund Policy for Customized-NeonSigns.com

Effective Date: [June 19, 2023]

Thank you for shopping at Customized-NeonSigns.com. We strive to provide you with high-quality customized neon signs that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a refund policy outlined below. By making a purchase on our website, Customized-NeonSigns.com (referred to as the "Website" or "Site"), you agree to the terms and conditions set forth in this Refund Policy.

1. Eligibility for Refunds

1.1 Customized Products: Please note that due to the personalized nature of our products, we generally do not offer refunds or exchanges for customized neon signs unless they arrive damaged or defective. We encourage you to review your order carefully before placing it, including the design, text, colors, and size, to ensure accuracy.

1.2 Damaged or Defective Products: If you receive a customized neon sign that is damaged during shipping or is defective, please contact us within 15 business days of receiving the product. We may require photographic evidence of the damage or defect to initiate the refund process.

2. Refund Process

2.1 Assessment and Verification: Once we receive your refund request for a damaged or defective product, we will review the provided evidence and assess the situation. We reserve the right to verify the claim and inspect the product.

2.2 Refund or Replacement: If the damage or defect is confirmed, we will offer you the choice of either a refund or a replacement for the affected product. The decision will be based on the nature of the damage or defect and product availability.

2.3 Refund Amount: If you choose a refund, we will process the refund to your original payment method within a reasonable timeframe. The refund amount will generally include the product cost and any applicable taxes or shipping fees paid at the time of purchase.

3. Exclusions

3.1 Change of Mind: We do not offer refunds or exchanges for customized neon signs due to change of mind or dissatisfaction with design choices made during the ordering process. We encourage you to carefully review your order details before finalizing your purchase.

3.2 User Error: We are not responsible for refunds or replacements if the damage or defect is a result of user error, mishandling, or improper installation of the product.

4. Contact Us

If you have any questions, concerns, or need further assistance regarding our refund policy or a potential refund request, please contact our customer support team:

Email: 44813675@qq.com

Phone:0086-18925088796

Please provide your order details and a description of the issue, and we will be happy to assist you in resolving the matter.

Note: This refund policy is subject to change without prior notice. Please refer to the most recent version available on our website for the current policy.